Our Warranty

We value and appreciate your business! Chèmonae Fine Jewelry Co., Inc. offers a jewelry warranty that is the best. The following briefly explains our warranty policy.

JEWELRY WARRANTY ON NEW PURCHASES

Chèmonae Fine Jewelry Co. provides a warranty on all your jewelry purchased from Chèmonae Fine Jewelry Co. This warranty covers manufacturers defects in material or workmanship but it does not cover neglect or abuse (See * below). The periodic inspection of your jewelry purchase is the best way to safeguard against potential problems. Chèmonae Fine Jewelry Co. gladly provides free inspections of all your jewelry. Regular upkeep of your jewelry is required to maintain your warranty. This includes paying for any normal repairs required due to wear, damage, or abuse. To have your jewelry cleaned and inspected, free of charge, simply stop by our showroom located in Cypress, TX. If mailing (you only pay for the shipping charges) please box up your jewelry item(s) wrapping each piece securely and send it to us via UPS or Postal Service registered and insured mail with a copy of your receipt if possible, and instructions to:

Chèmonae Fine Jewelry, Co

Cypress, TX 77433

WARRANTY EXCEPTIONS & EXCLUSIONS

The Chèmonae Fine Jewelry Co. Warranty does NOT cover the following items:

  1. Any damage to your jewelry purchase due to negligence or abuse. (For Example: If a stone is lost due to bent, damaged, or worn out prongs, Chèmonae Fine Jewelry Co., Inc. is not responsible for the replacement of the stone or the re-tipping of the prongs. If the jewelry was neglected and abused and the warranty becomes void.)
  2. If another jeweler performs any repair work on an item purchased from Chèmonae Fine Jewelry Co., we will not be held responsible for any loss or defect and the warranty becomes invalid.
  3. The loss of a center stone, such as a diamond is not covered under the Chèmonae Fine Jewelry Co., warranty. Center stone loss may be covered under your Home Owners Insurance policy. Please note that a separate insurance rider may be required to fully cover all of your fine jewelry pieces. Please contact your insurance company for more information regarding your insurance policy limits and requirements. Several insurance companies specialize in protecting your jewelry assets.
  4. * The Chèmonae Fine Jewelry Warranty excludes the center stone. Please see number 3 above for more information.
    NOTE: Please be careful not to write Chèmonae Fine Jewelry, diamonds, or other luxury-related words anywhere on any package mailed, as this invites theft of your package. Be sure to also include both your daytime and evening telephone numbers and any pertinent contact information.

* Due to the fluctuation of precious metals and diamond markets, merchandise prices and styles that appear on the Chèmonae Fine Jewelry Co. website are subject to change without notice. Typographic, photographic, and/or descriptive errors are subject to correction. All diamond weights are approximate. Jewelry may be enlarged to show fine detail. We reserve the right to limit quantities or opt out of sales transactions.

 

SPECIAL OFFER TERMS:

All entries are subject to end without notice and are limited to while supplies are available. No entries or requests will be valid if they have been facilitated by a third party link, website, blog, or automated program. Postage, handling, and customs fees may be required. These terms are applicable to all special offers, free offers, and requests.

 

STORE INFO

Cypress, TX

(832) 732-0914

Monday-Saturday 10:00am - 7:00pm
Closed on Sunday

 

Return Period and Eligible Items

Chèmonae Fine Jewelers proudly offers a “no questions asked” 14 Day Money Back Guarantee (including free return shipping for domestic shipments) on all regular catalog items in-store and online. Special order items may or may not carry a 14-Day Guarantee. Your Sales consultant will advise you if an item will fall outside of our standard return policy and outline the return period for that item on your invoice.

Custom Jewelry, Jewelry or items that have been modified to customer specific needs (other than normal sizing or engraving), and full eternity rings are not returnable, but are fully backed by our 1 Year workmanship guarantee.

*Should a problem be the result of an error on the part of Chèmonae Fine Jewelers, the item will be returnable.

Easy Return Process

The 14-day return period begins on the date the item arrives at your destination. If you elect to delay your shipment, your Sales Consultant will alert you if this will deduct from the 14-day return period. To begin a return email us at sales@chemonaefinejewelry.com to request your RA# (Return Authorization Number), free return label (domestic shipments only), and return shipping instructions.

*Please do not return items to Chèmonae Fine Jewelers without an RA#, it will be rejected and delay your return.

All items shipped and received by Chèmonae Fine Jewelers are thoroughly inspected under camera. Items must be returned in original condition together with all related documentation. Upon verification, your return will be processed and a refund issued within 10 business days. Your refund will consist of the full purchase price of the refunded item(s), and will be made by either credit card credit or by company check depending on your method of payment.

If you have any questions about our returns policy please feel free to contact us at (832) 732-0914.

 

Be confident in your purchase.

Chèmonae Fine Jewelers provides insurance appraisals for online purchases for just $150 for the first item and $100 for every additional item. Jewelry appraisal documentation will be shipped with your order from Chèmonae Fine Jewelers.

If you are purchasing a diamond, a photocopy of your GIA diamond certificate will arrive in your diamond shipment. Loose diamonds come with a 10-day return period, if you are happy with your purchase, Chèmonae Fine Jewelers will mail the original GIA diamond certificate at the end of this return period. If you purchase an engagement ring and/or other piece of jewelry into which you would like this diamond set, we will ship the original GIA certificate with the completed engagement ring or piece of jewelry.

Your jewelry appraisal is a document that details the approximate retail replacement value of the purchased item. This replacement value is calculated from current market retail data and usually takes into account the cut, color, clarity and carat weight of the gemstone(s), the weight of the precious metal used in the piece, as well as the craftsmanship. Appraisal documents are typically required by insurance companies in order to hold a policy on these high-value items.

If you have any questions about the appraisal process, or if you need assistance in finding insurance to cover your high-value items, please call or email us (832) 732-0914;sales@chemonaefinejewelry.com.